bh99 Frequently Asked Questions

bh99 requires a valid government-issued photo ID to complete KYC verification — accepted documents include a National Identity Card (NID), passport, or driving licence issued in Bangladesh. You will also need to submit a selfie holding the document. KYC is mandatory before any withdrawal is processed. Submitting clear, unedited photos speeds up the review; blurry or cropped images will be rejected and you will be asked to resubmit. Most KYC reviews on bh99 are completed within 24 hours.

No — bh99 strictly permits one account per player. Duplicate accounts are detected automatically through device fingerprinting, mobile number matching, and KYC cross-referencing. If a second account is discovered, both accounts may be suspended and any pending withdrawals held pending investigation. If you have forgotten your login credentials, use the password reset option on the login page rather than registering a new account. Contact support at [email protected] if you are locked out.

You can reset your bh99 password by clicking "Forgot Password" on the login page and entering the mobile number registered to your account. A one-time password (OTP) will be sent via SMS within 60 seconds. Enter the OTP, set a new password of at least 8 characters including one number, and you will be logged in immediately. If you no longer have access to your registered mobile number, contact our support team at [email protected] with your account details and KYC documents for manual verification.

To permanently close your bh99 account, email [email protected] with the subject line "Account Closure Request" from the address or mobile number linked to your account. Our team will confirm your identity, process any outstanding balance to your registered payment method, and close the account within 5 business days. If your reason for closure is related to problem gambling, we strongly encourage you to request self-exclusion instead, which takes effect immediately and provides additional protections during the exclusion period.

The minimum withdrawal amount on bh99 is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum withdrawal is ৳1,000. Your account must have completed KYC verification before any withdrawal request can be approved. Withdrawals to verified mobile wallets are typically processed within 1–4 hours; bank transfers may take 1–3 business days depending on the receiving bank's processing schedule.

bh99 does not charge any platform fees on standard deposits or withdrawals. Your deposited amount is credited to your account in full. For withdrawals, bh99 also applies no deduction from its side — however, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges according to their fee schedules. bh99 has no control over third-party payment provider fees. If you notice an unexpected deduction, check your wallet provider's current fee schedule before contacting support.

Yes — bh99 supports deposits and withdrawals via Nagad, Rocket, and Upay in addition to bKash, making it straightforward for players across Bangladesh to fund their accounts using the mobile wallet they already use daily. To deposit, log in to bh99, select your preferred wallet from the cashier page, enter the amount, and follow the on-screen instructions to complete the payment from your wallet app. All supported wallet methods share the same ৳500 minimum deposit and offer near-instant crediting.

A withdrawal on bh99 may remain in "pending" status if your KYC verification is incomplete, if the withdrawal amount triggers an additional security review, or if active bonus wagering requirements have not yet been met. Pending withdrawals are reviewed by our finance team in order of submission; mobile wallet withdrawals are usually approved within 4 hours during business hours (BST, UTC+6). If your withdrawal has been pending for more than 24 hours without explanation, contact [email protected] with your transaction reference number for a direct update.

Yes — all slot games available on bh99 are supplied by certified third-party game providers including Pragmatic Play, NetEnt, and Microgaming, whose RNG (Random Number Generator) systems are independently audited for fairness. The published RTP (Return to Player) percentage for each game is available on the individual game information page within bh99. bh99 does not modify game outcomes — results are determined entirely by the provider's certified RNG, and bh99 has no access to alter them.

bh99 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. The entire platform, including cricket betting, live casino, and slots, loads smoothly through your phone's browser using a mobile-responsive design. For the best experience, use an up-to-date version of Chrome or Safari with a stable internet connection (4G or Wi-Fi). All account management features including deposits, withdrawals, and responsible gaming tools are fully accessible on mobile.

bh99's live casino section is powered by Evolution Gaming and Ezugi, offering real-time streamed table games including Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Live Andar Bahar, and Dragon Tiger. Many tables feature Bengali-speaking dealers specifically suited to the Bangladesh market. Live casino games are available 24 hours a day and can be accessed on both desktop and mobile. Bet limits vary by table — low-stakes and high-roller tables are available to suit different player budgets.

If a cricket match on bh99 is officially abandoned, called off due to rain with no result declared, or cancelled before the minimum number of overs required for a valid result are bowled, all pre-match bets are voided and stakes are returned in full to your bh99 account balance. In-play bets placed after the match began may be settled differently depending on how many overs were completed — refer to bh99's cricket betting rules in the Terms & Conditions for full details on void bet criteria for each format (T20, ODI, Test).

A wagering requirement on bh99 is a multiplier that specifies how many times you must wager the bonus amount before any winnings from that bonus can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in eligible bets before withdrawing bonus-linked funds. Progress toward the wagering requirement is tracked in real time in your account's bonus section. Bets on certain games may contribute at a reduced rate — check the specific promotion's terms for the contribution breakdown by game category.

Yes — bh99 runs a rotating calendar of promotions that regularly includes free spins on featured slot titles, cashback on net losses during a specific period, reload deposit bonuses, and seasonal offers tied to events like Eid, BPL season, and the T20 World Cup. Active promotions are listed in the Promotions section of your bh99 account. Registered players also receive personalised offers via SMS based on their activity — make sure your mobile number is verified to ensure you receive these notifications.

It depends on the specific promotion — some bonuses on bh99 are universal and can be wagered across sports betting (including cricket) and casino games, while others are designated specifically for slots or live casino only. Each promotion clearly states which product categories qualify for wagering contribution. Sports betting contributions toward wagering requirements typically apply to settled bets with minimum odds specified in the promotion terms. Mixed-use bonuses are common during major tournaments like BPL and IPL when both sports and casino promotions run simultaneously on bh99.

If you feel that gambling is no longer entertainment and is becoming harmful, contact bh99 support at [email protected] with the subject line "Self-Exclusion Request" and your account details. Self-exclusion is available for a minimum period of 6 months or permanently, and takes effect within 24 hours of your request being processed. During the exclusion period your account is fully blocked, no new accounts can be opened under your details, and bh99 will stop all marketing communications to you. You can also set shorter-term time-outs and deposit or loss limits directly in your account settings as a first step.

The minimum age to register and bet on bh99 is 21 years. This policy is strictly enforced — all players must confirm their date of birth during registration and provide valid photographic ID during KYC verification. Any account found to belong to a person under 21 will be immediately suspended, all deposits returned, and the individual permanently barred from re-registering. bh99 does not advertise to or target individuals under the age of 21. If you share a device with younger family members, please use parental controls to restrict their access to bh99 and similar platforms.